How are prints sent?
JOIQ does our best to ensure all works are shipped with care and securely packaged. Most orders are shipped via ground transport. Larger prints (54x36 and larger) may be sent via a freight carrier. To protect against damage during transit, larger prints may also ship in a crate.

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Is there a shipping cost?
JOIQ is proud to ship all orders for no additional cost within Canada and the USA. International orders will incur an additional cost.

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What if my print arrives damaged?
If your print arrives damaged, please take photos of the damage, as well as the interior and exterior packaging. You can email those photos along with a description of the issue to james@joiq.ca. JOIQ will work with you to determine whether the order needs replacement.

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Do you offer exchanges and returns?
At JOIQ, we print and frame on demand and consider all orders custom orders. We want you to be 100% satisfied with your purchase and will work with you throughout the purchase journey to ensure your order is exactly as you envision, so returns are generally not accepted. However, we recognize that things happen, and we will deal with return requests on a case-by-case basis. Any shipping charges incurred will be the responsibility of the customer.

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Can I cancel an order?
Orders cannot be cancelled more than 24 hours after being placed.

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Do you ship internationally?
We are happy to ship worldwide! For international print orders, additional duties, taxes and shipping expenses are the responsibility of the purchaser.

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How long will it take to receive my order?
It is the goal of JOIQ to have all orders shipped within 14 business days of an order being placed. If you have any questions on the status of your order, please email james@joiq.ca.

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Can my order be rushed?
JOIQ knows that deadlines exist and will work with you whenever possible to rush an order. Please email james@joiq.ca within 24 hours of placing an order if you need rushed processing.